Complaint Resolution

Here are the steps for quick resolution:

  1. Talk to us:  We are here to help.  If you have a concern with our service it will most likely be resolved at the branch.  Use our Find Branch / ATM tool for branch address and contact information.
  2. If you have a specific complaint that has not been resolved by the Branch or Department Manager, please contact me, Carrie Gregoire, President & CEO by telephone at 613-966-4111 ext 229.
  3. If your complaint has not been resolved by talking to me, please document the complaint addressed to Joe Bell, Vice-President Operations in writing, by email or mail, detailing your complaint and how we may resolve the issue.

 

Write to Us Expand/Collapse

Joe Bell
Vice-President Operations
Quinte First Credit Union
293 Sidney Street
Belleville ON K8P 3Z4

Email:  complaintresolution@quintefirst.ca

Contact the Financial Services Commission of Ontario Expand/Collapse

You may also contact the Financial Services Commission of Ontario at any time.

Tel: 1-800-668-0128
Fax:  416-590-7070

The Financial Services Commission of Ontario
Licensing & Market Conduct Division
Credit Unions and Caisses Populaires Complaint
5160 Yonge Street, 4th floor
Box 85
Toronto, ON M2N 6L9

Visit FSCO Online