Complaint Resolution

Here are the steps for quick resolution:

  1. Talk to us:  We are here to help. If you have a concern with our service it will most likely be resolved at the branch. Use our Find Branch / ATM tool for branch address and contact information.
  2. If you have a specific complaint that has not been resolved by the Branch or Department Manager, please contact Dennis Ryan, Regional Manager Ontario North by email at dennis.ryan@alterna.ca or telephone at 613-735-5039 ext 6210.
  3. If your complaint has not been resolved by talking to the Regional Manager, please document the complaint in writing, detailing the issue and how we may resolve addressed to Derek Mainville, VP Member Experience Eastern Ontario. This can be done through email at derek.mainville@alterna.ca or by mail.

 

Write to Us Expand/Collapse

Derek Mainville
VP Member Experience Eastern Ontario
Quinte First Credit Union
293 Sidney Street
Belleville ON K8P 3Z4
Email:  derek.mainville@alterna.ca 

Contact the Financial Services Commission of Ontario Expand/Collapse

You may also contact the Financial Services Commission of Ontario at any time.

Tel: 1-800-668-0128
Fax:  416-590-7070

The Financial Services Commission of Ontario
Licensing & Market Conduct Division
Credit Unions and Caisses Populaires Complaint
5160 Yonge Street, 4th floor
Box 85
Toronto, ON M2N 6L9

Visit FSCO Online