Complaint Resolution
Here are the steps for quick resolution:
- Talk to us: We are here to help. If you have a concern with our service it will most likely be resolved at the branch. Use our Find Branch / ATM tool for branch address and contact information.
- If you have a specific complaint that has not been resolved by the Branch or Department Manager, please contact me, Carrie Gregoire, President & CEO by telephone at 613-966-4111 ext 229.
- If your complaint has not been resolved by talking to me, please document the complaint addressed to Joe Bell, Vice-President Operations in writing, by email or mail, detailing your complaint and how we may resolve the issue.
Joe Bell
Vice-President Operations
Quinte First Credit Union
293 Sidney Street
Belleville ON K8P 3Z4
You may also contact the Financial Services Commission of Ontario at any time.
Tel: 1-800-668-0128
Fax: 416-590-7070
The Financial Services Commission of Ontario
Licensing & Market Conduct Division
Credit Unions and Caisses Populaires Complaint
5160 Yonge Street, 4th floor
Box 85
Toronto, ON M2N 6L9