Here are the steps for quick resolution:

1. Talk to us:  We are here to help. If you have a concern with our service it will most likely be resolved at the branch. Use our Find Branch / ATM tool for branch address and contact information.
2. If you have a specific complaint that has not been resolved by the Branch or Department Manager, please contact Dennis Ryan, Regional Manager Ontario North by email at dennis.ryan@alterna.ca or telephone at 613-735-5039 ext 6210.
3. If your complaint has not been resolved by talking to the Regional Manager, please document the complaint in writing, detailing the issue and how we may resolve addressed to Derek Mainville, VP Member Experience Eastern Ontario. This can be done through email at derek.mainville@alterna.ca or by mail.