Here are the steps for quick resolution:

1. Talk to us:  We are here to help.  If you have a concern with our service it will most likely be resolved at the branch.  Use our Find Branch / ATM tool for branch address and contact information.
2. If you have a specific complaint that has not been resolved by the Branch or Department Manager, please contact me, Carrie Gregoire, President & CEO by telephone at 613-966-4111 ext 229.
3. If your complaint has not been resolved by talking to me, please document the complaint addressed to Joe Bell, Vice-President Operations in writing, by email or mail, detailing your complaint and how we may resolve the issue.